FAQ

What are the shipping costs?

We offer free shipping on all Australian orders.

There are no hidden fees, handling costs, or surprise charges at checkout.

How long does delivery take?

Estimated delivery time is 6–11 business days, which includes a handling time of 1–2 business days and a transit time of 5–9 business days.

Please note: business days are Monday to Friday, excluding public holidays.

What should I do if I still haven’t received my package?

If your order hasn’t arrived within this timeframe, please contact us at info@arlowco.com and we’ll assist you right away.

Which courier services are available?

We partner with the following reliable carriers for deliveries within Australia:

• Australia Post
  
• 4PX Express

Is there a place where I can track my shipment?

Once your order has been dispatched, you’ll receive an email with your tracking number and a direct link to follow your delivery.
You can also track your parcel anytime through our Order Tracking Page or via external services.

Can I cancel my order?

Orders may be cancelled within 12 hours of purchase, as long as they haven’t been shipped yet.
Once an order has been dispatched, it can no longer be cancelled, and our regular return policy will apply.

I didn't receive a confirmation email.

If you haven’t received our email, please check your spam or promotions folder — it may have landed there by mistake.
Try searching for info@arlowco.com in your inbox.
If you still can’t find it, simply reach out to us at info@arlowco.com and our team will assist you right away.

How can I return an item?

To initiate a return, please contact us at info@arlowco.com and include your order number, reason for return, and photo evidence if the product is damaged or defective.

Do I have to pay for return shipping?

If you change your mind or select the wrong size, return shipping costs are the customer’s responsibility, including any applicable courier fees or customs charges.

If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping in full.

What are the conditions for returning something?

You can request a return within 30 days of receiving your order. To be eligible, all items must be unused, in their original packaging, and include all tags and accessories.

How can I contact you?

You can easily reach us via:

• Email: info@arlowco.com
• Contact Form: Get in touch here
• Phone: +31 6 53306203

How long does it take to receive a response?

We aim to respond to all inquiries within 24 hours on business days.